Frequently asked questions
Have questions about our chocolates, custom orders, shipping, freshness, allergens, corporate gifts, or returns? Browse our FAQ section for quick and helpful answers to the questions we’re asked most often.
Ordering & Customization
Can I customize my chocolate box?
Yes! We offer a variety of assortments and gift boxes. If you have preferences on what chocolates you want in the assortment box you’ve selected, you can leave a note at checkout of the chocolates you prefer. If you're looking for an entire box with something more specific, contact us at 630-232-6655 and we'll do our best to create the perfect selection.
Do you make custom chocolates?
We can create custom molded chocolates featuring company logos, event themes, schools, organizations, and more. Check out our custom moulding guide for more information.
Do you offer corporate gifts?
Yes! We specialize in corporate gifts for clients, employees, holidays, events, and appreciation gifts. We can help create gifts that fit your budget and branding. View our Corporate Gifting Page for more information
Products & Ingredients
Are your chocolates handmade?
Yes! Every chocolate confection is handcrafted right in our kitchen at our shop in Geneva, Illinois. Since 1987, Graham's Fine Chocolates has handcrafted premium chocolates and confections using quality ingredients, timeless recipes, and exceptional customer service. As a family-owned business, we're proud to help celebrate life's sweetest moments with chocolates made right here in Geneva.
Do your chocolates contain allergens?
Many of our chocolates contain or are produced in a facility that processes milk, tree nuts, peanuts, soy, wheat, eggs, and sesame. Please contact us with any allergy questions before ordering.
Do you have any sugar-free chocolates?
Our chocolates are not completely free of sugar, but we do have chocolates that have no sugar added and safe for people with diabetes. We do not currently offer these selections online but you can always give us a call at 630-232-6655 to learn more about our No Sugar Added options.
Where can I find a guide to your chocolates?
You can check out our virtual chocolate guide to see exactly which kinds of chocolates you would like to order!
How long do your chocolates stay fresh?
Our truffles are best enjoyed within 2–4 weeks, and our other traditional chocolates stay good for 2-3 months. Some items, such as our caramel apples, are only fresh for a few days after receiving. Store all chocolates in a cool, dry place away from direct sunlight. We do not recommend putting any of our chocolate in the refrigerator. You can freeze many our chocolates but they will need to be tightly wrapped in 3 layers of plastic wrap prior to freezing and can last an additional month this way. Contact us directly for more information.
Shipping & Returns
Do you ship chocolates?
At Graham’s Fine Chocolates & Ice Cream, shipping rates vary by destination, weather, and required delivery method. Warm-weather shipping is generally $22.50 for nearby destinations reachable within one business day by UPS Ground, or $70 when overnight shipping is required, including ice packs and insulated packaging. We do not ship on Fridays or weekends to help protect temperature-sensitive products. Tracking information is provided once your order ships, and shipping methods or rates may be adjusted based on weather, destination, package size, or delivery requirements.
What is your return policy?
Because our chocolates are perishable food products, all sales are final. If your order arrives damaged or incorrect, please contact us within 48 hours so we can make it right.
General Information
Does Graham's offer donations?
Yes, Graham’s loves to support our local communities! Please fill out our Donation Request Form, and we will reach out within a few days if we can contribute in any way.